Coverage Policies

Use the index below to search for coverage information on specific medical conditions.

QualChoice reserves the right to alter, amend, change or supplement medical policies as needed. QualChoice reviews and authorizes services and substances. CPT and HCPCS codes are listed as a convenience and any absent, new or changed codes do not alter the intent of the policy.

High-Tech Imaging: High-Tech Imaging services are administered by National Imaging Associates, Inc. (NIA). For coverage information and authorizations, click here.

Medical Providers: Payment for care or services is based on eligibility, medical necessity and available benefits at time of service and is subject to all contractual exclusions and limitations, including pre-existing conditions if applicable.

Future eligibility cannot be guaranteed and should be rechecked at time of service. Verify benefits by signing into My Account or calling Customer Service at 800.235.7111 or 501.228.7111.

QualChoice follows care guidelines published by MCG Health.


Effective Date: 08/16/2013 Title: Review of Experimental Surgical Devices
Revision Date: 10/01/2020 Document: BI426:00
CPT Code(s): None
Public Statement

Effective Date:

a)    This policy will apply to all services performed on or after the above revision date which will become the new effective date.

b)    For all services referred to in this policy that were performed before the revision date, contact customer service for the rules that would apply.

QualChoice permits a surgeon, before utilizing a specific surgical product or medical device that QualChoice deems experimental or investigational, to obtain a review for coverage of the product or device.

EOC Statement:


See “Experimental or Investigational Procedures” in the Exclusions section.

Medical Statement

1)    Some products or devices approved for marketing by the United States Food and Drug Administration are considered by QualChoice to be experimental and/or investigational.

2)    A surgeon desiring to use a specific surgical product or medical device in a specific member may request a review for coverage before utilizing the device or product. 

a)    To be considered, the surgeon must present medical evidence that would support such use in the individual member.

b)    QualChoice retains the final decision as to whether the product or device will be covered. For details, please refer to BI024 Medical Necessity Determinations.

c)    Review may be obtained by following the process for pre-authorization as detailed in the provider manual.


Act 464 of the Arkansas legislature, passed in 2013, states:  “A health carrier that excludes or denies coverage for a specific surgical product or medical device approved for marketing by the United States Food and Drug Administration as experimental, investigational, or both shall develop a process by which a surgeon, before utilizing the device or treatment, may present medical evidence to obtain a review for the individual patient for coverage of the surgical product or medical device.”

Application to Products
This policy applies to all health plans administered by QualChoice, both those insured by QualChoice and those that are self-funded by the sponsoring employer, unless there is indication in this policy otherwise or a stated exclusion in your medical plan booklet. Consult the individual plan sponsor Summary Plan Description (SPD) for self-insured plans or the specific Evidence of Coverage (EOC) for those plans insured by QualChoice. In the event of a discrepancy between this policy and a self-insured customer’s SPD or the specific QualChoice EOC, the SPD or EOC, as applicable, will prevail. State and federal mandates will be followed as they apply.
Changes: QualChoice reserves the right to alter, amend, change or supplement benefit interpretations as needed.
This policy has recently been updated. Please use the index above or enter policy title in search bar for the latest version.